| Therese: | Hello Sarah, thank you for contacting Comcast Live Chat Support. My name is Therese. The reason why your bill increased is because your internet promotion at $19.99 per month has already expired. It was only for 6 months. You are now billed for the full value price of this service at $42.95 monthly. I would advise that you contact us again after you have been billed for the non-promotional price for three billing cycles in order to avail of new promotions.
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| Me: | if I choose to cancel my service, is there any discount?
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| Therese: | Thank you for understanding Sarah.
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| Therese: | Why would you want to cancel your service?
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| Me: | because it is costly
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| Me: | and not a necessity
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| Me: | / we are college students |
